Elastic Pants - Nautilus Stripe

Easy returns at Mali Lane.

RETURNS:

To align with the ACCC Return Policy we are not required to provide a refund or replacement if you change your mind. Please choose carefully. If you purchase online and the product does not fit, we will offer you a refund or exchange.

ONLINE RETURNS

For items purchased online, we understand that sometime the product is just not right for you, wether it be fit or style, please get in touch and we will and provide return instructions.

Items must be returned within 14 days of receiving your purchase in the same condition it was purchased with Tags and any packaging along with proof of purchase. Any Items deemed to be worn will be automatically returned to you and no refund or return provided.

Returns are assessed on an individual basis. For online returns Please email customercare@malilane.com.au for your returns authorisation number, returns may not be accepted without this. Please ensure you provide details of why you wish to return your purchase so we can make an assessment of any issues. You will be required to pay for any postage charges to return your items.

Please choose carefully when making your purchase. Returns are not accepted for change of mind.

Note: Any items being assessed for return must be in the original condition with all tags attached to the garment. Please ensure that the item is not damaged, worn, have fake tan, make up or any marks or damage to the product.

*We do not accept returns on earrings and fragrance.

*Sale items | We do not accept returns on sale items that are more than 40% off.

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IN STORE RETURNS

If you are shopping in-store please be sure to try on your pieces to ensure the correct fit. No returns or refunds will be accepted for change of mind. If there is an issue with you items eg. for gifts, and you wish to return, they must be returned within 14 days of purchasing in store.

Note: Any items being assessed for return must be in the original condition with all tags attached to the garment. Please ensure that the item is not damaged, have fake tan, make up or any damage to the item.

**Any in store Credit Notes or Gift Vouchers are deemed as cash and are non-replaceable items, these are not currently recorded. (e-gift cards are traceable)

If your item is faulty please return for assessment, please know we may need to have the brand assess the item be fore we issue a replacement or refund.

For all customer enquiries please email customercare@malilane.com.au

Fast Shipping | Express Option Available $15

SHIPPING:

Within Australia: Free Shipping on all orders over $150. Standard shipping under $150 is $9.95. Estimated delivery time 3-7 Days.

$15 Express Option Available // Estimated Delivery time 2-5 Days.

NZ: $20 Flat rate for Standard international Post.

Orders despatched same day for orders placed before 3pm where possible, please allow 48hours to receive shipping details.

*You should receive an order confirmation as soon as you have completed checkout, you will then receive your tracking details once your order is ready to be shipped. If you have not received correspondence, please check your promotions or junk folder.

International Returns: For International orders we do not offer exchanges. We do offer a refund if the product isn't right for you, you will need to pay for postage and any taxes associated with the return. If you wish to purchase another size it will need to be done as a seperate order. 

What is your Returns Policy?

We offer Returns and Exchanges (excluding Final Sale items). Refunds are offered if approved and the product is deemed not suitable for you.

View Refund Policy here.

How Long does shipping take?

In general you will receive your tracking within 48 hours. Please allow 3-7 days for shipping. During peek times please allow 2-4 extra days. 

What if my product is Faulty?

Please email images and details of the through to customercare@malilane.com.au and we will arrange return and process a refund or replacement for the item.

If i see and items Online, can i try this in store?

Yes, All items that are available Online will be accessible in store, please show one of our team members what you would like to try and we will grab it for you.

My item has not arrived.

Please track with Australia Post using your Tracking provided. Once with Australia post this is out of our control. Please lodge a dispute with Australia Post asap.

Need more Help, we are happy to answer any questions you have if there is anything you are unsure of.

Please email our customer support team at: customercare@malilane.com.au